Mug Club FAQs
1. Is there a sign-up fee or contract?
No, there is no sign up fee, no contract and you can cancel anytime. You only pay for the month(s) you want to be enrolled into the Mug Club. When signing up, you have the option to choose automatic recurring monthly subscription or you can choose the number of months you would like to sign up for.
2. I am an existing mug club member, do I have to sign up for the new mug club?
Yes. Existing original Mug Club members that signed up between 2016 and June 2020 will receive 3 months of the Tier 1 Mug Club membership at no cost. This will give original Mug Club members to see the benefits of the new Mug Club! Beginning February 1, 2021 all guest using a custom mug or a 3 Keys mug will be required to have an active monthly Mug Club membership to enjoy the benefits.
3. What if I am a seasonal Mug Club member?
No problem! Only pay for the months you will be in town for and enjoy the benefits when you can. Feel free to leave your mug hanging on the wall. You will need to cancel your membership when you are not in town. You have the ability to join and cancel at any time. Remember, Mug Club starts on the 1st of each month. Again, when signing up, you can just choose the number of months you will be in the area for. Please see #6 below as well.
4. I have a mug at home, can I use that?
No. Only “Custom Mugs” made by the potter commissioned at a 3 Keys sign up event or the 3 Keys Brewing Mug Club mugs can be used.
5. Can I take my mug home?
If you are an active member of the Mug Club, the mug must stay at 3 Keys Brewing. If you are not an active Mug Club member, you are able to take your custom mug home until you decide to become an active member again.
6. I signed up in the middle of the month, do I get to start the Mug Club right away?
No. The Mug Club is a month to month subscription program. The Mug Club benefits begin on the 1st of each month. For example, if you sign up on October 17th, you will not be billed until October 30th and the rewards associated with the tier of Mug Club you are signed up for will appear in your account on November 1st.
7. How can I get a custom mug?
Unfortunately, currently we are limited to 20 custom mugs every 3 months. We will hold sign up events where you will be able to meet with the potter and commission your mug. Active Mug Club members will take priority over non active guests when it comes to sign up selection. We will hold a lottery the night of the sign up event to determine what Mug Club members get to have a custom mug made. We do have 3 Keys Brewing Mug Club mugs that are free to use while you wait to have a custom mug made or for always if you decide you do not want a custom mug. The custom mug is a separate cost and that is determined between you and the potter.
8. Can I use my friend’s or spouse’s custom mug?
9. Do rewards carry over to the next month or expire?
Mug Club rewards expire at the end of the month and are not carried over to the next month. However, 3 Keys Brewing Loyalty Account rewards do not expire and you can save up your points as long as you like. The 3 Keys Brewing Loyalty Account is separate from the Mug Club.
10. What is the difference between the 3 Keys Brewing Loyalty Account and the 3 Keys Brewing Mug Club?
The 3 Keys Brewing Loyalty Account is a free account that lets you earn points for every dollar you spend at 3 Keys. Your points are then converted into rewards for you to use.
The 3 Keys Brewing Mug Club is a monthly subscription program that allows you to take advantage of Mug Club benefits including getting 20 oz. pours for the 16 oz. price and much more.
Both programs are managed within your 3 Keys Brewing app.
11. Me and my wife want to be in the Mug Club, how does it track loyalty points and how do we get our Mug Club rewards?
Again, the 3 Keys Brewing Loyalty Program and the Mug Club are two separate programs. However, if you have a Mug Club membership, you are able to see your rewards within your Loyalty Program account.
Example: Kyle and Becky come in together all the time and want to both be in the Mug Club and want to pool their loyalty points together.
Only one account is required for the 3 Key Brewing Loyalty Program (Sign up HERE). However, both Kyle and Becky would need to sign up for the Mug Club (sign up HERE). When Kyle and Becky visit, they will provide the phone number tied to their Loyalty Program. We will use Becky for the Example. Becky gives her phone number and in our system we will see her Loyalty Account details and her Mug Club status and rewards available. Kyle will provide his phone number so we can verify he is an active Mug Club member and see if he has any rewards available. Kyle and Becky finish their meal and close out. The points accumulated on that visit would appear in the single 3 Keys Brewing Loyalty Program account they have. Kyle does not need to create his own 3 Keys Brewing Loyalty Program account to be in the Mug Club.
If Kyle wanted to be able to see the available rewards he has left for the month for his Mug Club, he would need to create a 3 Keys Brewing Loyalty Program account. The Loyalty Program account just allows you to track online your rewards available but our staff will be able to tell you during your visit as well.
12. If I have additional questions, who can I ask?
Please feel free to click on the “Help” tab within your 3 Keys Brewing app or email us at email@example.com.
For additional information on the Mug Club or to read the terms and conditions, please click HERE.